Our return policy is valid for 07 days from the day you receive your items, only if the product is in a sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that refund can be granted within the same day.

Item(s) purchased on Al-Sadhan Mobile App or www.al-sadhan.com may be returned directly in your nearest Sadhan store.

Please ensure that returned item(s) are supplemented with the tax invoice along with all accessories and free gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned at any Sadhan store.

Please remember, the item(s) should be in its original and unopened packaging, along with the corresponding original tax invoice , accessories and free gifts.

REFUNDS

After receiving the item(s) in store, the e-sales team will mark the return and the amount for the returned item(s) will be refunded to the card/account from where the payment was made.

Also in case of any item(s) not delivered to customer due to any reason the amount for those item(s) will be refunded to customers. 

Any order that is cancelled by Sadhan or by Customers themselves, the entire amount of Cancelled orders will also be refunded to customers automatically.

The time required for customers to receive the actual refunds varies from 01-10 working days depending on the Bank/Service used to make the initial payment from customer's side.

For further information, please do not hesitate to contact us. We'll be happy to serve you!